Legal
AI & Automated Translation Notice
Last updated: 24 August 2026
Cravd's guest app can automatically translate a diner's free-text order note into the restaurant's own operating language, so kitchen staff can read it regardless of what language it was written in. This page explains, based on how the product actually works today, what that involves.
When automatic translation happens
Translation is only triggered when a guest's order note isn't already in the restaurant's operating language. If no note is entered, or it's already in that language, no translation call is made.
What is sent, and to whom
Only the text of the note itself is sent for translation — nothing else. We do not send the guest's name (none exists), table number, restaurant identity, or any other order detail alongside it.
The request is routed through OpenRouter, which for this specific call directs it to Cerebras as the underlying model-inference provider. In practice, that means Cerebras — not only OpenRouter — receives the note text.
Your original wording is kept
Translating a note does not replace it. The original text you typed and the translated version are both stored, so the restaurant can always see exactly what you wrote, not only a machine's interpretation of it.
AI-assisted dish media
Translation is not the only place automation appears. Each dish video on a Cravd menu is generated from a single professional photograph of the real plate, supplied by the restaurant. The still image is used as provided; the motion is produced from it. Nothing is invented — if a dish has not been photographed, it has no video.
The restaurant reviews and approves every dish before it can go live, and the guest app labels the result as AI-generated motion rather than presenting it as filmed footage. This disclosure is deliberate: a guest should be able to tell how an image was produced.
What automation never decides
Allergen information is never generated, inferred or machine-translated. Allergens are held as a fixed set of numeric codes, entered by the restaurant and confirmed by a person before a dish is published; each language is rendered from a checked legend rather than translated as prose. Dietary tags work the same way. This boundary is intentional — automation may help with language and imagery, but it does not decide anything a guest with an allergy relies on.
Limitations
Machine translation can contain errors. It may misinterpret idioms, shorthand, or ambiguous phrasing, and it is not a substitute for direct communication with restaurant staff about anything that matters to your safety — most importantly, allergies or dietary needs. If something is serious, tell a member of staff directly rather than relying solely on a translated note.
Cravd does not use AI to decide whether a dish is safe for a particular guest, to infer allergens, or to make any food-safety judgment. Allergen information shown on a dish comes only from what the restaurant itself has entered — automated translation may translate that restaurant-supplied text, but never generates or infers it.
More information
See our Website Privacy Notice for how we handle personal data more broadly, and our Subprocessors page for the full list of providers involved in running Cravd.
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